Why Having Live Representatives Generates More Sales

June 28, 2012 by  | Leave a Comment Filed under: Advertising 

In today’s fast-paced world, talking to a machine seems more tedious than having a live representative pick up the phone. Any customer service focused company believes that every phone call should be picked up by a live person, whether it’s an employee during business hours, or an (read on...)

Leadership Coaching: 3 Steps To Assess The Energy Level In The Workplace

June 28, 2012 by  | Leave a Comment Filed under: Management 

People have personalities, which may be happy, positive, fun and grateful, or stodgy, grumpy, arrogant and jerky. Organizations have personalities, too. What is the personality of your organization, and how is it? To answer these questions, you need to assess its character and energy level. (read on...)

Is It Time to Review Your Relationship With Your Booklet Printers?

May 17, 2012 by  | Leave a Comment Filed under: Advertising 

If you ever find yourself wondering whether things between you and your booklet printers could be happier, it’s time to have a good, long think about whether your relationship should continue. If there are any question marks over quality, customer service or value for money, it’s (read on...)

The Advantage of Using Feedback Form to Improve Customer Service

May 17, 2012 by  | Leave a Comment Filed under: Marketing 

Feedback Form is one excellent medium for gathering comments, suggestions and customers’ views about your business. It is a good way of knowing how you are faring in your customer service. If you have a feedback form attached to your website, you deliberately provide a gateway for (read on...)

Leadership Coaching: Behavior Integrity For Business Success

May 16, 2012 by  | Leave a Comment Filed under: Management 

“It’s Just Wonderful In Here” In an ideal workplace, you’ll often see messages that say: “Our most important asset is our employees.” “People working here are the best employees”. “We take to heart our values. They’re the source of (read on...)

How A Manager’s Availability Is A Reflection Of An Organization’s Attitude To Customer Service

May 16, 2012 by  | Leave a Comment Filed under: Management 

Customer support can be an important differentiator in business. As such most companies provide their staff with at least some basic customer focused sales training. Even though such training is generally only provided to front line employees, it really should be given at every level of the (read on...)

Building Your Business by Great Customer Service

April 27, 2012 by  | Leave a Comment Filed under: Marketing 

Most business-owners would agree that having great customer service is one of the best ways to build your reputation and build your business. In fact, I would go so far as to say it’s essential, and the quality of customer service is the number one thing that pulls people back to your (read on...)

4 Customer Service Tips That Will Build Your Brand Value

April 21, 2012 by  | Leave a Comment Filed under: Branding 

I was recently in Ghana, visiting my parents for the holidays. We took a trip to Kumasi, which holds West Africa’s largest market and had a tour guide show us around. As we walked through the thousands of small family-operated stalls, and were over-stimulated by all the sights, smells and (read on...)

How Best to Market a Law Firm – Marketing a Legal Practice Theory

April 8, 2012 by  | Leave a Comment Filed under: Marketing 

Very recently, I was having a rather intriguing conversation with a UK specialist in legal firm business models and we got to talking about customer service and marketing. Obviously, things are much different in the US than it is in the UK, and even in the US things have drastically changed when (read on...)

What’s Holding Your Company Back – People or Mindset?

April 5, 2012 by  | Leave a Comment Filed under: Management 

Over the years in countless conversations, I’ve heard business owners, HR managers, store supervisors and director of operations, discuss in frustration how they in their respective jobs, and the companies they work for, could achieve so much more if only they had the right store personnel. (read on...)

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