Sales Training for Call Centre Agents

March 10, 2012 by  | Leave a Comment Filed under: Sales 

The days where everyone in an organization had their one clearly defined role are over. Increasingly, every member of an organization, from the chief executive officer to the call agent must have the sales training to “sell” an organization whenever opportunities arise. Sales strategy (read on...)

Six Reasons to Have A Human Answering Your Business Phones

July 20, 2011 by  | Leave a Comment Filed under: Sales 

How many times have you called a business only to be greeted by an automated phone attendant? Yes, a machine that tells you how important your business is to them. Just, how bad is that? These types of greetings often include the message. ” In order to serve you better please listen to the (read on...)

Is Lead Generation Too Hard to Achieve?

June 3, 2011 by  | Leave a Comment Filed under: Sales 

Business in the UK is compared to hunting. Marketers are doing what hunters basically do. They will have to spot the target, stalk and kill it. But with the rise of competitors around, it’s quite hard to execute them. This is the reason why businesses critically need to triple their time (read on...)

Who Is Answering Your Phone? Don’t Lose Potential Customers To Voicemail

March 12, 2011 by  | Leave a Comment Filed under: Sales 

I have this opinion that communicating with your customers is paramount to a successful business. We are taught from an early age that customer service is important. So, is customer service a cost of business or a cost of sales?The accountants would have us believe that it is a fixed cost to a (read on...)

Effective Use of Telemarketing

September 23, 2010 by  | Leave a Comment Filed under: Marketing 

The telemarketing sector is running on taut territory. There are resources that the call center needs to protect. They have to work on tight financial leashes because clients are running on a cash crunch as well. Finally, there’s the competitive market out there that your BPO unit has to (read on...)

Traits of a Telemarketing Agent

September 17, 2010 by  | Leave a Comment Filed under: Marketing 

The call center industry firmly believes that for an agent to be a successful telemarketer, he/she needs to be trained well. While this notion cannot be refuted, there is no reason to take it as the Gospel of truth. There are several ways in which soft skills make a successful BPO agent. These (read on...)

The BPO Management Story

May 31, 2010 by  | Leave a Comment Filed under: Management 

The BPO firm, like all other business firms, needs a cracking management team. The reigns of the company should be in the hands of people who have a vision, a plan to achieve that and most importantly, the faith in that vision. Many call center firms went haywire despite a successful start (read on...)

Call Center Telemarketing Skills

May 27, 2010 by  | Leave a Comment Filed under: Marketing 

Hiring a BPO firm to outsource telemarketing work involves planning. You need research to find out how your preferred call center destination conducts telemarketing. Does it follow the set standards of the answering service industry? Do they innovate? All these answers are needed to come at an (read on...)

Call Centre As an Effective and Efficient Solution For a Business

April 30, 2010 by  | Leave a Comment Filed under: Marketing 

A call centre that can be an effective and efficient solution for a business that needs to maximize its profits while keeping an eye on its costs. The call centre can give your business a competitive edge that you may not have experienced before. It will expand your company’s reach, allow (read on...)

Voice Broadcast Types and Techniques

June 28, 2009 by  | Leave a Comment Filed under: Marketing 

Voice broadcasting can be a very efficient marketing tool for smart marketers to deliver a sales pitch, call on a client list, or as an event reminder for a last minute rally. Voice broadcasting is available in variety of different forms that should be explored to suit you marketing needs. (read on...)