Call Centers – Gateway to Psychological and Social Challenges!

January 27, 2011 by  | Leave a Comment Filed under: Management 

The emergence of numerous “call centers” in developing countries like India and China, has posed some serious threats to the employees of these concerns. The concept of call center is a new find of the modern era, where they handle volumes of business process outsourcing for the (read on...)

The Global Village and How It Affected the World

October 22, 2010 by  | Leave a Comment Filed under: Marketing 

Today’s generation has been dubbed to be founded on the concept of the Global Village. It simply means that every person in this world is interconnected one way or the other. This way, the gap between countries and cultures are being narrowed down into an indivisible line. The internet is (read on...)

The BPO Management Story

May 31, 2010 by  | Leave a Comment Filed under: Management 

The BPO firm, like all other business firms, needs a cracking management team. The reigns of the company should be in the hands of people who have a vision, a plan to achieve that and most importantly, the faith in that vision. Many call center firms went haywire despite a successful start (read on...)

Business Acronyms Explained – A Note on Terminology With Examples

April 1, 2010 by  | Leave a Comment Filed under: Management 

Continuing from the last article, we probe deeper into some important business acronyms, and get behind the jargon to see how they apply to our business success on the web. EFT: Electronic Funds Transfer is an essential piece of terminology describing the various methods of conducting financial (read on...)

Steps Taken by BPOs to Keep Female Employees Safe

June 28, 2009 by  | Leave a Comment Filed under: Management 

Security has been an issue in many of the BPO companies in India. Due to the unwanted incidents harming the security of female BPO employees in the past many companies have wised up. Nowadays almost all BPOs make sure that their employees do not suffer any untoward incident while on duty or while (read on...)