How to Bring Up Your Business In a Casual Conversation

July 10, 2012 by  | Leave a Comment Filed under: Marketing 

Knowing how to bring up your business in a casual conversation is often quite easy to do simply because one of the first questions people will often ask when you first meet them, is they will ask what you do. This is a good opening question for you to say what you do but the hard part is knowing (read on...)



Body Language – The Silent Force

April 27, 2012 by  | Leave a Comment Filed under: Sales 

We communicate all day long. In person, by phone, email, twitter and other social media, a continuous flood of communication. All these forms of communication are different. We use different tools for different methods of communication; our voice, our ears, our computer or smart phone. There is (read on...)

Assumptions Do No One Any Good

February 21, 2012 by  | Leave a Comment Filed under: Management 

As a manager with responsibilities that include overseeing the work of others and getting your own work done, coming into the office a little early is sometimes a nice quiet haven to get a jumpstart on the day. Or is it? In a management coaching conversation, the manager was complaining that the (read on...)

Interpersonal Communication – Tone of Voice and Body Language

December 2, 2011 by  | Leave a Comment Filed under: Management 

One of our subscribers who responded to the last article, Interpersonal Communication – Encoding The Response, asserted that e-mails effectively can convey tone of voice and body language. Let’s explore this proposition. In interpersonal communication, the two-way channel implicitly (read on...)

Body Language – Sales Tool or Sentinel?

November 19, 2011 by  | Leave a Comment Filed under: Sales 

In my selling skills workshops, we all spend a lot of time listening – not just doing it, but practising it, and appreciating that attentive, disciplined listening is often the one disturbing shortcoming evident among even the best of salespeople. But listening is not just about our hearing (read on...)

9 Ways Successful People Build Rapport

July 29, 2011 by  | Leave a Comment Filed under: Management 

Recall a time when you are the outsider-trying to find ways to connect with the crowd, feeling different, and fumbling to find topics of mutual interest. Crowds can be a lonely place. They are full of people who are different from us. It’s easier to spend time with others who are similar (read on...)

The Silent Language of Leaders

July 21, 2011 by  | Leave a Comment Filed under: Management 

Communication is difficult. Sometimes the message you intended to get across is understood by others, but many times it is not. Communication consists of more than the spoken or written word-nonverbal messages are conveyed as well. When there is a conflict between what is said verbally and what (read on...)

Imperfect Communication

June 29, 2011 by  | Leave a Comment Filed under: Management 

Communication is understood to be built on the three pillars of our words, tone of voice and body language. The documented research indicates that these components are: – Our words 10% – Tone of voice 35% – Body language 55% Note that these components work together in shaping (read on...)

How to Get People to Trust You Using Metaphor and the TruthPlane

April 29, 2011 by  | Leave a Comment Filed under: Sales 

I’ve been blogging recently about the relationship between words, physical actions, metaphor and influence. One expert who really “gets” this, who I had the privilege of meeting recently, is Mark Bowden, author of Winning Body Language. Let me share my biggest takeaway from the (read on...)

Sales – Improving Your People Skills

December 15, 2010 by  | Leave a Comment Filed under: Sales 

People skills are essential to getting better at making difficult sales. Here are three ways that you can improve your people skills when selling: Resist the temptation to talk too much – In sales, it is always the prospect who will decide whether or not to purchase from you. In order for (read on...)

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