A General Guide on a Balanced Scorecard

July 10, 2012 by  | Leave a Comment Filed under: Management 

Today, in order to succeed in any business it is imperative to have a strategy, no matter how big or small your company is. Strategic vision is what protects companies from financial disasters. Well, to be honest nothing protects business from a recession. However, if company top managers expect (read on...)

Mistakes to Avoid in Designing a BSC Strategy Map

July 3, 2012 by  | Leave a Comment Filed under: Management 

Perhaps, if you start looking for information on Balanced Scorecard, which was developed by two prominent business experts Norton and Kaplan in the early 1990s, you will find much controversy. On the one hand, BSC is incredibly popular among companies of all sizes and businesses operating in all (read on...)

Balanced Scorecard Strategy Map: Why Use This Framework

June 29, 2012 by  | Leave a Comment Filed under: Management 

Balanced Scorecard is known as the most popular and widely used strategic management framework in a variety of industries and companies, including market leaders and iconic business. So, BSC is the number one tool to be used to manage strategic initiatives, monitor company performance and create (read on...)

3 Tests of the Measurability of Your Goals

May 17, 2012 by  | Leave a Comment Filed under: Management 

Most strategy just isn’t measurable. That means your goals or objectives probably need a little work before you should bother asking that question “how do you measure that?”. Use these three tests on your current goals, to assess how easily you will find meaningful performance (read on...)

Customer-Driven KPIs for a Billing Process

May 9, 2012 by  | Leave a Comment Filed under: Management 

This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures. Using rail as their primary mode, the freight business (read on...)

Is Profit The Ultimate Measure of Business Success?

April 25, 2012 by  | Leave a Comment Filed under: Management 

Many people still believe that the purpose of business is make a profit, that financial success is the ultimate measure of business success. But at what expense? My eyes were opened to consequences beyond animal suffering when I read about the mass-production farming of chickens, in “The (read on...)

Side-Stepping Out of the Too-Many-Goals Rut

April 18, 2012 by  | Leave a Comment Filed under: Management 

Bec Bach is a Performance Analysis and Reporting Consultant with the Department of Education and Children’s Services in South Australia (DECS). Bec used the PuMP technique of Results Mapping with one of DECS’ country schools. This school had fairly high levels of disadvantage, and (read on...)

3 Good Reasons To Avoid Indexes And Scores

April 11, 2012 by  | Leave a Comment Filed under: Management 

You might think that rolling up your performance measures or KPIs into weighted indexes or scores is a great strategy to simplify your dashboard, to deal with lots of measures, or to create proxies for hard-to-measure goals. Think again. An index is the term we give to a measure that is computed (read on...)

How to Structure Your KPI Project

February 27, 2012 by  | Leave a Comment Filed under: Management 

Week 1: Get prepared The theme of Week 1 is to plan your Performance Measure Blueprint project by choosing just a few goals or objectives to start with, forming your Measures Team and laying out the logistics for the next 7 weeks. The PuMP Mind Map activity is a great way to help your Measures (read on...)

The Balanced Scorecard: Why It Is Essential For Results-Based Leadership

February 10, 2012 by  | Leave a Comment Filed under: Management 

Companies that are successful most of the time have one thing in common. They all have leaders who practice a results-based type of leadership that is mainly implemented using the balanced scorecard system. How is this done, though? What are the different factors that make this type of approach (read on...)