Staff Training and Motivation – Make Sure the Job Gets Done

February 27, 2012 by  Filed under: Management 

Do you become frustrated when employees do not perform at acceptable levels? Do you find yourself giving the same instructions or directions to the same group over & over and still the job at hand is not getting done? Have you asked yourself, “how many times do I need to tell people what is expected and just when will they listen?’ If you answered yes to any of these questions consider the following:

There are 2 reasons why things don’t get done the way you expect. The person or persons to whom you have given the assignment don’t know how to accomplish the task or they don’t want to get it done. Let’s explore these further.

When people don’t know how to proceed, the remedy is clearly a training issue. They may have all the right and proper intentions, but they just don’t have the skills or knowledge required to complete the task as expected. You must step in, roll up your sleeves and show them how to complete the task. You must teach what you know and lead as you go. Demonstrate what is to be done, show them how to complete the task and even completing the task yourself with them observing how to accomplish it as you expected.

Correcting the behavior of not wanting to perform is a little more difficult. When managing any group, remember that 95% will get the job done by simple persuasion on your part, while the balance of 5% will require force to complete the task. Dealing with the latter group generally breeds frustration on your part and you show your frustration by raising your voice or issuing threats to get your staff to perform. If you resort to force you will probably lose both the person and the mission of getting the task accomplished. Most employees react badly to threats, especially threats to employment security or the possibility of no future salary increases.

Instead, use this as an opportunity to motivate your staff. There is a secret solution to both reasons why things are not getting done: TRAINING, TRAINING, and more TRAINING. All training has an inert factor of motivation, so you are engaged in two major management functions at the same time. When people are trained (or re-trained), they become more and more motivated to perform because they have an increase in knowledge, skills and know-how to get the job done at or above your expectations.

Once the task is accomplished, your focus becomes to give personal or group praise. Always give recognition and praise for a job well done in public — even if you are praising an individual accomplishment, do it in front of their peers. Above all, be sincere.

Many executives and managers believe that there is no good time to train, given the daily pressure to perform. However, staff training reduces the amount of time it takes to complete many tasks that now take too long because you are dealing with the reasons why things are not getting done. There is always a good time to train. It takes much more of your management time correcting, re-directing the group, re-stating what the tasks and objectives are, inspecting progress, etc. than to train them on how to accomplish the task and to reach the objective in the first place.

At Management Development Group, our solutions are designed with your success in mind. To learn more about Corporate Consulting services, Business & Executive Coaching programs, Management & Staff Development and Leadership Training services, please contact us at (847) 924-5385 or visit our website at

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