Executive Communication – Ring Tone and Voice Control

August 23, 2011 by  Filed under: Management 

3 Key Identification Tags when the ring tone occurs and voice control is required. What if Alexander Graham Bell could see us now?

Mobile phones, cell phones, smart phones are electronic devices to support executive communication. What if Alexander Graham Bell could see us now? The inventor of the first experimental phone was Mr. Bell. On March 10, 1876 an industry was born because of the words spoken to his assistant, Come here, I want you. This expression has been overlooked because of the significance and impact of Bell’s invention – the telephone. A wide variety of other services have sprung up because of the telephone. Some of these include email and Internet access. The invention was remarkable and the impact of the telephone has been far-reaching. Nonetheless, the words that were first spoken on the telephone have strong meaning.

When an operator uses the telephone the goal is to have clear communication. There is a reason for the call and this is clearly evidenced by Bell’s words “come here.” When executives in today’s businesses make calls there is a purpose. Instructions and information gathering are critical to the communication of organizational leadership. The words “come here” take on literal and metaphor meanings. The literal is simply that Mr. Bell wanted Mr. Watson to return to him, whereas; the symbolic interpretation was that through the airways Mr. Watson was to meet closer with Mr. Bell. In other words, the two would be communicating. The exchange of information requires that both parties engage. So, by saying “come here” Mr. Bell was asking for Mr. Watson to engage with him in an exchange of dialogue.

Executive leadership requires many exchanges of communication to be made. When an incoming call comes in through the lines the receiver responds to answer. Sometimes, executive communication has layers of interaction before the caller gets to the end-receiver. Other times the call is answered more direct. Whichever the case the receiver must be ready to accept the demands placed upon him/her by the caller, “come here.”

This is where much agitation in the business world happens because the caller often interrupts the executive leadership. A poorly scheduled call can do damage because of a lack of clear thought to respond correctly. Instead, of this happening one solution would be to schedule answering and returning incoming calls. This lessens stress and makes it easier to deal with the “come here” on the part of the executive leaders. Many companies do this by having answering machines, phone services and pagers.

The executive communication must recognize that these services reflect an image to the caller and should be respectful of the caller who is trying to get a message. Recall that Mr. Bell had a reason for the call, I want you. In businesses the caller usually has an important reason to call the other and so, this should be taken into account.

Here is a suggestion what the caller should say to properly identify his or herself:

Identification Tag One

Hello, I am Mr. Graham Bell,… Identification is very important in two-way communication because it allows the receiver to know who the other is. All businesses should do this.

Identification Tag Two

Come here or in other words do you have a moment of time? When callers identify how much time they require it helps the communication process. The purpose or the reason for the call is an important step in the phone message. It establishes immediately what the caller wants and allows the receiver to answer and identify with the content of the message. This is especially critical in business relationships when the call is often unexpected.

Identification Tag Three

I want. Callers should state the reason for their call. This makes it easier for problems to be solved, for questions to be answered and for resources to be used.

The executive leadership must answer the ring tone and respond with the voice tone of quality communication. Alexander Graham Bell led the world into an electronic world with his invention of the modern telephone and with it he provided some useful suggestions for executives and business callers on how to use this remarkable device. Today, executive communication uses a variety of phones. The mobile phone, cell phones and smart phones are mechanisms to communicate clearly to another. Many times in business the messages are a call to action.

About The Author:

Loreen Sherman speaks on leadership development, visit her at http://www.loreensherman.com for leadership presentations to help leaders lessen distraction, know keys to benchmark and make stronger decisions. Other titles Loreen has authored include: The Book on Formulaic Communication to help with executive communication available at http://www.star-tingpublishing.com.

© Copyright 2011 Loreen Sherman, All Rights Reserved, Worldwide.

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