CRM Solutions – Which Is Better Hosted or In-House?

September 28, 2011 by  Filed under: Management 

Hosted CRM solution is a form of online computing whereby users have access to the CRM system via a web browser. On the other hand an in-house CRM solution is installed locally allowing the users to have access of the system only within the business premises. Most businesses are moving to hosted CRM solutions as they are more efficient and cost effective, thus increased business profitability.

Hosted solutions for CRM can help all businesses to significantly reduce their software, hardware and other costs other computing costs. For instance, if a business is expanding and looking to purchase a new server and a few computers or if a business is in the start up phase it can only pay a low monthly fee rather than a one-time capital expenditure to set up the business infrastructure.

Once a CRM solution is available over a hosted network it becomes accessible to anyone at any place at any given time. Thus, hosted solutions make it easier to collaborate with colleagues in remote locations as it allows businesses to access their company data via a web connection. Like all traditional networks, CRM software when hosted will allows users to connect even without their own computers at work meaning that employees can work from anywhere throughout the globe as long as they have an internet connection and computer access. For example, this can allow an employee to take his work during his wedding and vacations. However with an in-house solutions, it allows employees to use the system at company premises only.

Business storage can grow or decrease depending on your business needs. Hosted CRM solutions are scalable meaning that businesses can start small storage space and increase as the size of business storage grow. In other words hosted solutions hold more storage than a personal computer used with an in-house CRM solution. Furthermore, hosted solutions takes away the need for businesses to upgrade their systems frequently and this also helps to keep operational costs down.

Hosted services allows storage of files on a secure, reliable, cloud-based service, thus helps eliminate backup uncertainties and gives business any-time access to its CRM data from any computer in the world. nevertheless, a hosted solution thus provide more security that an in-house CRM solution as it keep business files safe on servers and less likely to be lost or stolen as on a hard drive.

From the above discussion it shows that there are plenty of advantages for using CRM hosted solutions. Therefore, benefits of working with cloud computing in CRM solutions outweigh the reasons against using hosted solutions.

Right CRM solution providers like Car Research will provide customized solutions which can enhance the execution of your business strategy.

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